Many older people struggle financially because they do not maximise their incomes by claiming the welfare benefits to which they are entitled.
At Age UK Plymouth we help older people to claim their welfare rights by sending trained volunteer advisors to their homes to establish entitlements and to help them through the process of claiming, filling in the forms on their behalf.
Due to COVID the mode of delivery is now over the telephone rather than through Home Visits.
What skills does a Welfare Benefits Volunteer need?
A welfare rights’ volunteer needs:
§ Empathy with older people
§ A professional approach to the client
§ A friendly, approachable manner
§ Attention to detail
§ Good record-keeping skills
§ A non-judgmental approach
§ Willingness to learn about older people’s benefits
If you feel you have, or could develop with training and support, the above skills we would welcome your application. If you feel unsure and would like to ask any questions, then please call us on 01752 256020 and ask for the Information and Advice team. You could also check out the Volunteering pages on our website HERE
What training do we provide?
Successful applicants would need to undergo a series of training sessions regarding the needs of older people and welfare benefits. These sessions are mostly delivered via e-learning and can therefore be completed remotely. At the end of the initial training, you will be “buddied” with an experienced volunteer or staff member, first as an observer and later as an advisor until you have the knowledge and confidence to undertake one-to-one sessions.
How much time do we expect you to give?
Once trained, we would ask that you commit to at least 4 hours per week. From time to time it may be useful to attend team meetings and additional training days to keep up to date with new legislation.