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Steward / Marshall Roles Required.

Type: Information / advice

Location: All of Plymouth

This year, the National Flu Immunisation Programme is taking place amidst the COVID-19 pandemic and flu vaccinations will subsequently need to be administered in a different way. Primary Care are seeking volunteers to act as a steward/marshal during flu clinics which will be held outside at a central Plymouth location on various Tuesday, Wednesday, Thursday and Saturday’s throughout October-December. Flu clinics will be held in 4 hour sessions of 08:30-12:30 and 13:00-17:00 so you can volunteer for as little or as many sessions as you want.

As a steward/Marshal you will be expected to be professional, courteous and attentive towards the public at all times. Volunteers should regard any information concerning Service Users (Patients, Family, Carers) as strictly confidential and must not disclose it to anyone outside the GP Surgery.

You will be expected to get to know your surroundings as you will be a point of contact for the people arriving for their vaccinations, as well as being aware of other potential issues such as medical emergencies, fire emergencies and anti-social behaviour. The role involves walking, standing and bending, and may also involve lifting and carrying heavy items.

You must be at least 16 years of age to apply for this role.

Duties and Responsibilities

  • Control entry/exit and movement of people at flu clinics
  • Prevent unauthorised access to the site and restricted areas by public
  • Provide traffic management and parking marshalling services
  • Monitoring adherence to social distancing whilst ensuring the health and well-being of all people is maintained
  • Treat any information concerning Service Users (Patients, Family, Carers) as strictly confidential and must not disclose it to anyone outside the GP Surgery
  • Deal with incidents and emergencies and if necessary, provide assistance and support to the emergency services in the event of a major incident.
  • Report any anti-social behaviour, illegal activity or perceived dangers to the supervisor
  • Provide updates relating to stewarding issues within your area to the supervisor
  • Ensure the health and well-being of all customers
  • Take responsibility for reporting any incidents which could affect the safety of people and staff at the flu clinic
  • Assisting, if required, with the movement of equipment or materials during set up and break down of clinics
  • Act in a professional manner whilst representing the NHS

Qualifications, Skills and behaviours you will need

  • Physically and mentally fit
  • Ability to work as a team in a public facing environment
  • Flexible can-do attitude with an approachable and enthusiastic manner
  • Ability to work shifts standing for long periods
  • Excellent interpersonal skills with ability to communicate effectively at all levels
  • Always positively represent the NHS and yourself by delivering a high standard of service
  • Ability to make balanced decisions and keep calm in an emergency
  • Ability to use initiative and work independently without direct supervision
  • Ability to follow instructions and understanding of the importance of thorough and accurate reporting
  • Ability to verbally defuse potentially difficult situations

If you are successful in your application, you need to:

  • provide two references
  • required to sign a volunteer, confidentiality, data protection agreement
  • be provided with relevant training

Please Note: We will not be responding to applicants immediately. Successful applicants will be contacted by no later than 30th September.

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