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SSAFA Branch Secretary

Type: Admin Support, Information / advice

Could you coordinate local SSAFA services in your area? You don’t need a military background, just basic I.T and admin skills, the ability to get on with people and good written and spoken English.

What is a Branch Secretary?

There are SSAFA branches throughout the UK and overseas. These are divided into local areas that we call divisions. Each branch has a secretary to organise day-to-day activities. This is a key role involving administration and coordinating people. As the first point of contact for SSAFA in the area you will play a crucial part in promoting SSAFA locally, organising local events and ensuring the smooth running of SSAFA across the divisions in your branch.

What can you gain from this volunteering role?

• Gain experience of holding a key local role with oversight of all SSAFA activity in the local area
• Use your skills, knowledge and life experience to benefit others
• Support and friendship from your local SSAFA branch and the wider SSAFA community
• Experience, training and skills that you can highlight on your CV and in job interviews
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What about training and support?
• A course for new branch secretaries. Your trainer will guide your group of like-minded volunteers through everything you need to know to run a SSAFA branch.
• On-line training modules to complete at home, so you are up to date on how to keep clients, their families and personal information safe.
• Access to a range of e-learning courses as well as local opportunities to keep your training up to date.
• Support from the Chair of the branch
• Support from the Regional Operations Support Manager (per region)
• Access to the Welfare Team and Volunteer Support Team based at our central office
• Reimbursement of out-of-pocket expenses

What are we looking for?

• Friendly and approachable people of any age (18+) with some experience of coordinating people and admin
• Good written and spoken English
• ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues
• ability to send and receive emails – you will receive your own SSAFA email address
• ability to coordinate a team of people volunteering
• willingness to use our on-line case management system (this is covered in the training course)
• ability to keep within boundaries of the role with regards to reporting any safety concerns etc
• reliable attitude, contact clients and volunteers promptly, keep appointments etc.
• ability to maintain confidentiality and keep information safely
• access to public transport or a car to travel to meetings, events if needed
• ability to provide two referees: former employers or other people that know you well (other than relatives)

Minimum Age: 18, No criminal record check required.

The Role.

This role is about coordination and administration. As part of your local branch you might have access to an office, but many volunteers are based at home.
The role would suit someone looking to offer a regular time commitment each week. You would also need to organise and attend a number of regular meetings each year.

What would you be doing?

• Managing the branch office (if applicable) and providing support to all volunteers, especially new ones
• Work with the branch Chairperson, treasurer and others to ensure smooth running of the branch
• Accepting referrals and coordinating SSAFA caseworkers, visitors and helpers accordingly
• Oversee all SSAFA casework across the branch ensuring clients get support that is effective and timely
• Monitor volunteer numbers against the demand for support and recruit new volunteers as needed
• Working with the local training officer to ensure all volunteers are kept up to date with the training and information they need
• Build relationships with regional and central office staff to ensure an effective flow of information
• Maintaining accurate records of volunteers and cases, submit accurate data to Central Office
• Providing administration for an annual programme of meetings including an AGM, recording and implementing decisions
• Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser
• Volunteering within the standards and values of SSAFA including observing our policies such as the
Volunteering policy and data protection policy (these will be covered in your training and local induction.)

Does this fit the kind of volunteering role you are looking for? If so we would love to hear from you. Get in touch by clicking on the button below.

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