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South West Blood Bikes: Volunteer Call Handlers

South West Blood Bikes is looking for Volunteer Call Handlers to help us to control the service and direct riders’ response to requests.

Type: Admin Support

Location: All of Plymouth

South West Blood Bikes (SWBB) is a charity run entirely by volunteers. It has no paid staff, and makes no charge for its services.

South West Blood Bikes is looking for Volunteer Call Handlers to help us to control the service and direct riders’ response to requests.

SWBB is the ONLY Blood Bike service in Devon to be a member of the Nationwide Association of Blood Bikes. This means it has been assessed and found to meet the Membership standards, and that it forms part of a Nationwide chain of Blood Bike volunteers stretching across the entire UK and Eire.

Emergency out-of-hours medical couriers use its fleet of specialised motorcycles and cars to support the NHS locally, including University Hospitals Trust Plymouth, St Luke’s Hospice and many smaller organisations.

The charity is registered with the Charities Commission, registration number 1180510, with HMRC, and holds the Charities Excellence Framework “Trust Mark” which has been achieved for the second year running.

The Role

As a volunteer call handler, you are the first contact with the charity that people might have when asking for assistance. You need to be a friendly open person, who has good communication skills, a can-do attitude to the process, is realistic and can work independently and as part of a team.

You will need to have some basic administration ability/skills and have some knowledge of IT, and you will need access to a telephone and a computer or tablet

You will need to be able to commit to a rota of our service hours, Monday to Friday, 5pm until 7am, weekends and bank holidays – we operate 24/7.

We need your help, just as important to the delivering of an urgent item is the need to take the call.

SWBB is a small charity who operate to transfer the urgent requests of our partners in an effective and timely way, as a call handler you will be an integral part of the service we offer.

You will help us to control our service, direct our response to requests and able to deal with pressure at times to achieve these outcomes. You will do the role from home, or if out from your mobile phone,

You will receive a call from a hospital as an example, requesting a collection of a sample to go for testing, you will complete the request form identifying the sample to be collected, from where it’s to be collected and the time frame it needs to be delivered in along with the destination of the delivery.

You would then contact the on-call rider to dispatch them to the task.

You would follow guidance through the operations policies and procedures in achieving these outcomes as well as how to manage unusual request or other issues and how to contact others to reach an outcome

We offer full training and ongoing guidance to you to manage your role.

Please complete the form below to apply

South West Blood Bikes: Volunteer Call Handlers

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