Citizens Advice Plymouth depends on its volunteers to deliver face to face and telephone advice, advocacy and preventative education to the clients who need us. We helped over 11,000 people across the city last year, dealing with nearly 78,000 enquiries and helping our client’s access over a £1 million of income. We also deliver national projects such as our advice services for EDF, OVO, Bulb and South West Water from our office. We are looking for a volunteer to provide support to the Diversity and Equality Champions, work together with the Research and Campaigns Lead to compile reports, and to promote the work of Citizens Advice Plymouth to targeted populations and organisations.
What will you do?
Head up our monthly Equality Steering Group.
Promote the work of Citizens Advice Plymouth to all diverse communities within the city.
Research, apply and promote diversity initiatives and share best practice- Provide advice, guidance and support on equality, diversity and inclusion issues.
Interact with people at all levels and from a range of backgrounds.
Maintain an up-to-date knowledge of anti-discriminatory legislation and present reports and recommendations.
What’s in it for you?
Gain and build on valuable skills and experience such as communication, IT skills and working in a team.
Increase your employability.
Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives.
Work with a range of different people, independently and in a team.
What do you need to have?
A commitment to the aims and principles of the Citizens Advice service.
To be organised and systematic.
Excellent communication skills, both orally and in writing.
Ability to engage with a diverse range of audiences.
Good planning and prioritising skills, with the ability to be a “self starter” and use own initiative.
Confidence and assurity in delivering key messages to groups of people in the community.
How much time do you need to give?
We ask for 8 hours per week, which can be one day or spread over two days, for at least 6 months.
Valuing inclusion: Our volunteers come from a range of backgrounds and we particularly welcome applications from people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities. If you are interested in becoming a volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us..
And we’ll reimburse expenses too………