Citizens Advice Plymouth have a fantastic team of volunteers who give their time, skills and experience to help deliver our services – we couldn’t do it without them, and we’d love for you to join us!
Our volunteers come from all walks of life, like the people who use our services. We think it’s really important that we have a diverse volunteering team who come from different backgrounds and cultures and have different abilities. Our volunteers bring their different life experiences to their roles and reflect the diversity of the local Plymouth community.
What Could I Do?
At Citizens Advice Plymouth we have a number of different volunteering roles. At the bottom of this webpage you can find role profiles for these Volunteer roles
• Gateway Assessor Volunteer
• Generalist Adviser Volunteer
• Research and Campaigns Assistant Volunteer
• Administration Volunteer
We are not always recruiting for all these roles – some of these roles we only recruit for at specific times during the year. You can see which roles we are currently recruiting for by clicking on the button below. If you are interested in one of the above roles but it isn’t listed there, please get in touch and we can give you information on when we will next be recruiting for this role.
The Benefits of Volunteering with Citizens Advice Plymouth
Our volunteers come to us for many reasons. They may be:
• Students who want to gain experience of the world of work alongside their studies
• People who are out of work and want to build their skills and confidence for future employment
• People who don’t work full time for different reasons including disabilities or caring responsibilities
• Older people who want to give back to the local community.
We value diversity and promote equality, and we want to help all our volunteers develop and progress towards their goals, whatever these are.
• Full training for each role
• The experience of working in a busy, professional office
• An insight into how a national charity works
• The chance to meet new people, make new friends and be part of a team
• An opportunity to build skills and confidence
• References and the chance to enhance your CV
You will be fully supported in everything you do by your team, your team leader, and our Volunteering Support Officer.
A lot of our paid staff started as volunteers, and there are lots of opportunities for development and progression when you join us.
Do I Need Any Specific Qualifications to Volunteer with Citizens Advice Plymouth?
No, you don’t need any particular qualifications to volunteer with us. We are looking for people who can commit to our values and principles, and we give full training for all of our volunteering roles.
How Much Time Will I Need to Give?
We ask our volunteers in any role to commit to a minimum of 8 hours a week with us – this can be one full day or split over two half days.
All volunteering roles are carried out during office hours, 9am – 5pm Monday to Friday, and you can usually choose which day or days you volunteer.
We ask our volunteers to commit to volunteering with us for 6 months or 12 months – this depends on the role you apply for.
Your volunteer days, hours and training plan will be arranged with you during your volunteer induction.
We can pay travel expenses so you’re not out of pocket for volunteering with us.
What Happens When I Apply?
When you contact us our Volunteer Support Officer Louise will email you. Usually Louise will invite you to our offices for an informal chat with her about the role you are interested in though this is more likely to be online or by phone during the current crisis. During this we will give you more information about volunteering with us, and find out a bit more about you and what you’re looking for from volunteering.
For some of our roles (Gateway Assessor and Generalist Adviser) we hold Recruitment Days, and if you are interested in one of these roles we will invite you to the next Recruitment Day.
If after meeting you we feel you are a good fit for volunteering with Citizens Advice and you want to go ahead, or if you are successful at a Recruitment Day, we will then ask you to fill out a short application form.
Following this we’ll invite you to a Volunteer Induction where we will arrange with you your hours, days and times of volunteering, fill out the necessary paperwork with you and discuss the training plan for your role, and introduce you to your team and team leader.