This volunteering role is all about helping people to help themselves rather than doing things for them It is about enabling, guiding, and troubleshooting. What it is not about is trying to solve hardware fault problems, conducting financial transactions, setting passwords, or handling any sensitive information.
We need people who can:
- browse websites and use a search engine
- send emails and complete online forms
- shop online including online banking
- use video calling apps
- explain about Internet security and staying safe online
- help with tablets and smart phones
- Set up and use an email account
- demonstrate accessibility features such as increasing font size
The skills and qualities required are: –
- Friendliness and approachability
- Patience
- Good at explaining instructions to people learning something new
- Confidence to work with people from a wide educational background
- Ability to encourage and motivate
- Be passionate about the internet and the benefits it can provide
Safeguarding Awareness.
A vulnerable adult is a person over the age of 18 who may not be able to protect themselves against harm or exploitation and this may be due to age, illness, or lifestyle. Vulnerable adults are at risk of a variety of forms of abuse and neglect some of which may be unreported. They may have difficulties in expressing feelings or making their wishes known making them more susceptible to abuse. If you are concerned about an adult you are buddying because of what you have heard or been told, please inform your volunteer manager as soon as possible.